Product support
Trouble getting a popup to show, a builder question, or something behaving oddly.
Contact
Talk to a human
Questions about the builder, your plan, or getting a popup live — we're happy to help.
Billing & plans
Questions about Premium, upgrading, or anything on your invoice.
Install guide
Most embed issues are covered step by step, including WordPress and Shopify.
Before you write
Quick answers
How quickly will I hear back?
We usually reply within one business day. Include your popup ID and the URL you're embedding on and it'll be faster.
My popup isn't appearing — what should I send?
Send your popup ID (the value in data-popup-id), the page URL where the snippet is installed, whether the popup status is published, and any console errors you can see.
Can I request a template?
Yes. Tell us the use case and the layout you have in mind — template requests genuinely shape what we build next.